In this episode, Wyatt Carr interviews Nikki Kaushik, co-founder and CPO of Quantic, who shares her inspiring journey from India to the US and her experiences in the tech and restaurant industries. The conversation delves into the challenges of building a cloud-based point of sale system for restaurants, the importance of customer support, and the role of AI in transforming restaurant operations. Nikki emphasizes the significance of learning from customers and competition, and discusses the dynamics of running a family business while looking forward to future innovations and expansions.
Chapters
00:00 Introduction and Background
03:53 Immigration and Opportunities in the U.S.
05:41 Transitioning from Software to Restaurant Business
09:37 Building a Point of Sale System
12:40 Rebuilding and Rebranding Quantik
17:21 Partnerships and White Labeling Solutions
21:24 Competitive Landscape and AI Integration
26:13 Customer Support and User Experience
27:06 The Importance of Customer Support
29:22 Integrating Support and Product Development
31:17 Expanding Internationally: Challenges and Strategies
Wyatt Carr is a distinguished professional in the realm of technical staffing and human resources, currently based in Denver, Colorado. As the Vice President at The Page Group, Wyatt is pioneering the launch of a new staffing company, bringing his wealth of experience and leadership to the forefront.
With a robust background from working at some of the largest staffing agencies in the US, including INSPYR Solutions and TEKsystems, Wyatt has excelled in roles from Recruiter to Delivery Director, managing large teams and complex recruitment operations for tech giants like Meta, Apple, Amazon, and ServiceNow.
Wyatt's commitment extends beyond the corporate world; he is a passionate advocate for economic empowerment, volunteering as a Financial Mentor at CrossPurpose, Career Specialist with Us in Technology, and Business Advisor for the Rocky Mountain MicroFinance Institute. He also supports veterans through his role as a Career Specialist with Hire Heroes USA.
His academic achievements include a Bachelor of Science from California Polytechnic University, where he also demonstrated leadership by holding various roles in student organizations, earning multiple awards for his contributions.
Wyatt is known not only for his professional work but also for his dedication to learning, ethical leadership, and fitness. His combination of industry expertise, community involvement, and personal integrity makes him a standout figure in both business and social circles.
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