In this conversation, Wyatt peaks with Fred Stacey, CEO of Cloud Tech Gurus. Fred shares insights from his extensive career in the call center and technology industries. He discusses his distaste for Vegas, the evolution of customer experience, and the impact of AI on the future of contact centers. Fred emphasizes the importance of agent experience, mentorship, and work ethic in achieving success. He also highlights the role of trusted advisors in navigating the complex telecom landscape and the need for companies to prepare for AI integration.
Chapters
00:00 Introduction and Vegas Experience 03:13 Neighborhood Insights and Personal Experiences 06:24 Fred’s Career Journey: From Manufacturing to Call Centers 12:03 Evolution of Call Centers and Technology 18:13 Outsourcing in the Call Center Industry 23:54 The Importance of Agent Experience in Leadership 30:09 Cloud Tech Gurus: The Journey and Offerings 38:29 Navigating the Complex Landscape of Contact Center Technology 44:14 The Importance of Trust and Vetting in Supplier Relationships 50:28 Leveraging AI in Contact Centers: Current Trends and Future Directions 01:00:31 The Future of AI in Customer Experience and Contact Centers 01:08:16 Personal Insights: Achievements and Passions Beyond Work
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Wyatt Carr is a distinguished professional in the realm of technical staffing and human resources, currently based in Denver, Colorado. As the Vice President at The Page Group, Wyatt is pioneering the launch of a new staffing company, bringing his wealth of experience and leadership to the forefront.
With a robust background from working at some of the largest staffing agencies in the US, including INSPYR Solutions and TEKsystems, Wyatt has excelled in roles from Recruiter to Delivery Director, managing large teams and complex recruitment operations for tech giants like Meta, Apple, Amazon, and ServiceNow.
Wyatt's commitment extends beyond the corporate world; he is a passionate advocate for economic empowerment, volunteering as a Financial Mentor at CrossPurpose, Career Specialist with Us in Technology, and Business Advisor for the Rocky Mountain MicroFinance Institute. He also supports veterans through his role as a Career Specialist with Hire Heroes USA.
His academic achievements include a Bachelor of Science from California Polytechnic University, where he also demonstrated leadership by holding various roles in student organizations, earning multiple awards for his contributions.
Wyatt is known not only for his professional work but also for his dedication to learning, ethical leadership, and fitness. His combination of industry expertise, community involvement, and personal integrity makes him a standout figure in both business and social circles.
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